RETURN & REFUND POLICY
1.1 The Buyer has the right to withdraw from the Contract, respectively to return a Good or to give up an unprovided Service, within 14 calendar days, without invoking any reason and without incurring any costs other than those expressly mentioned in this Document. Thus, the period of return of a Good or waiver of a Service not yet performed, expires within 14 days from the day the Buyer person enters physical possession of the Good purchased online.
1.2 In the event of exercising the right of withdrawal, the Purchaser shall return the Goods without undue delay and within 14 days from the date on which he notified the Seller of his decision to withdrew from the Contract. The deadline is respected if the Goods are returned by the Buyer person before the expiry of the period of 14 days. Goods must be returned in Safe Conditions.
1.3 In the event of exercising the right of withdrawal, the Purchaser may choose to replace the Goods returned with another Good available for sale, in which case only the difference between the value of the returned Goods, in the Terms of this Document and the price of the new Good, will be refunded, or, as the case may be, the Buyer will pay the price difference, if the amount of the available Goods chosen for exchange is greater.
1.4 If the Purchaser decides to withdraw from the Contract, within the legal period specified above, he or she will fill in the standard form available online at: https://moldovafarming.ro/contact, if it is implemented on the Site, or will unequivocally request this in writing, by e-mail to: shop@moldovafaring.ro.
It is recommended to fill in this form (if it is implemented on the Site) by the Buyer at the time when he has packed and prepared the purchased Goods that he wishes to return, in accordance with the provisions below.
The goods are returned, to the extent possible, in the original packaging, sealed, as well as the related documents (technical data sheets, user manuals, technical documentation, warranty certificates and/or conformity.
The goods will be handed over for return by the Buyer on the basis of a delivery-receipt document.
1.5 The costs of return are borne by the Buyer/Client, who takes note of this provision by adhering to this document Online Terms and Conditions.
1.6 If the Customer/Buyer personally requests withdrawal from the Contract within the legal period of withdrow from the Agreement, he must also return any gifts or products free of charge that accompanied the said Goods.
1.7 If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of the Buyer’s decision to withdraw from the Contract, but reserves the right to decrease the value of the Goods in accordance with the terms below. The amount will be returned as follows:
1.7.1 for Orders paid by bank card, by refund to the account from which payment was made;
1.7.2 for Orders paid with OP, by bank transfer to the account sent by the Customer/Buyer;
1.7.3 for Orders, paid refunded, by returning the value of the Goods to the bank account sent by the Customer/Buyer.
WARNING: The refund of the price is made exclusively in the account expressly indicated by the Customer/Buyer in writing, sent in the completed form or by e-mail to the Seller for this purpose. No cash returns or refunds are made.
1.8 In case of a request to withdraw the Customer/Buyer person from the Contract, as an exception to the 14 day period, the Seller is entitled to postpone the refund of the amount until receipt of the Goods and the qualitative/quantitative receipt, respectively the assessment of the condition of Goods.
1.9 In the event of exercising the right of withdrawal, the return of the Goods shall be made through the Seller or the courier company contracted by him that affected the initial delivery or which is expressly indicated by the Vendor. The Buyer may, however, opt for any form of shipment of the Goods as long as it ensures and guarantees the integrity and safety of the goods at his own expense. Estimated, the cost of returned shipment, in the event of the exercise of the right of withdrawal by the Buyer, will be equal to the costs of transport from the delivery if the same type of packaging (pallet / parcel) is observed, except in the case that the Goods were purchased following a marketing campaign that includes free shipping. In this situation as well as in the situation where the Goods have arrived at the Buyer on the pallet, and he wants to send it back bulk (at the level of the package), the cost of the return transport will be communicated to the Purchaser and will be deducted from the value of the returned Goods.
In the event that the return occurs as a result of the existence of non-conformity to the Goods delivered for reasons attributable to the Seller (e.g. a Good other than the ordered was delivered, the Ordered Good is destroyed / damaged etc.), the cost of the return is borne by the Vendor
For logistical reasons and internal organization of the Seller, the return will be made as far as possible with the original labels intact and returning all the documents with which the product was delivered.
1.10 If the Goods are returned in a state in which they can no longer be sold as new (accessories or parts of the Good are missing, the Good is damaged in whole or in part, etc.), we reserve the right to withhold from the price paid the amount of the costs necessary for the manufacturer to return the Good to its original state or to refuse to refund the price. In this situation, the Buyer, a natural person, may opt to re-enter the possession of the Goods returned to the Seller, the transport being borne by the Purchaser, communicating in this respect his option to the Seller.
The Seller reserves the right to restrict the service of selling products online in the event of repeated and/or unjustified returns and / or exercised in bad faith by the Buyer, regardless of the type of Goods returned. The Buyer will be informed by written notice or e-mail, when such wrongful conduct is found, prior to the imposition of such restrictions caused by abusive conduct.
1.11 Decrease in the value of returned goods 1.11.1 Since in the case of distance sales the Buyer does not have the opportunity to check the Goods before the conclusion of the distance contract between the Parties, he has the right to withdraw from the Contract. For the same reason, the Buyer is permitted to check the Goods he has purchased to the extent necessary to establish the nature, characteristics and functioning of the goods.
1.11.2 In order to establish the nature, characteristics and functioning of the Goods, the Buyer must handle and inspect them in the same way as he would be allowed to do in a real physical store.
1.11.3 The Buyer is liable for the depreciation of the Goods resulting from manipulations or other actions contrary to the recommendations on use and maintenance mentioned in the technical sheets (which resulted in the devaluation of Goods), other than those necessary to determine the nature, qualities and normal functioning of the goods.
1.11.4 If the Buyer exercises his right of withdrawal after using the Goods to a extent that exceeds the limit necessary to establish their nature, characteristics and functioning, the Purchaser shall be liable for any decrease in the value of the goods.
1.11.5 The accessories contained in the Bun box as well as its original packaging are an integral part of Bun. If a Good consists of several components/modules, all these components are part of the Good. As a result, the Buyer has the obligation when exercising his right of withdrawal from the Contract to return the Goods, as far as possible, in the original packaging undamaged, protected by foil for stretch plastic packaging or packaged in a carton box (without labels glued to it, without cuts, cracks, etc.) and together with all its components and accessories. If the Goods have been delivered palleted, in order to comply with environmental obligations, the Buyer will also return the pallet together with the Good.
1.11.6 Returned goods showing signs of use or wear (spots, scratches, bends, cracks, blows, discoloration, ruptures, lack of components and/or accessories, etc.) are accepted only after bringing them to conformity, involving the costs of sanitation, cosmetics, repair, replacement of possible damaged parts and bringing to a commercial form, for sale as Reconfigured Goods. The final value is determined by the Seller according to the value of the parts to be replaced and the reconstruction work or as the difference between the original value of new Goods and the resale value of used Goods, and is communicated to the Buyer by e-mail.
1.11.7 Any decrease in the value of the Goods resulting from their handling, other than those necessary to determine the nature, qualities and functioning of the goods is the responsibility of the Buyer. For clarity, from the total price of the returned Goods, the Seller will retain a sum of money representing the decrease in the value of the Goods and, if applicable, the amount of the return shipment. The amount of the deduction fee and – if applicable – the value of the return shipment – will be communicated to the Buyer after the qualitative and quantitative receipt of the returned Goods. In the event that the Buyer does not accept this reduction, the Seller may send the product back to the Purchaser provided that he pays the shipping fees.
1.12 Goods/services exempt from the right of withdrawal (return) 1.12.1 The following are exempted from the Right of withholding from the Contract: the provision of services, after the full delivery of the Services, if the execution began with the prior express agreement of the Buyer, materialized through the Order and only after he has confirmed that he has come to know by this Document that he will lose his right to withdrow after the complete execution of Services by the Seller.
1.12.2 By accepting the Document, the Buyer is informed that, in the event of exercising the right of withdrawal, if the Goods for which he has expressed his option of return show traces of wear, scratches, shocks, mechanical or, as the case may be, electrical shock, or damage by handling, assembly, mounting, disassembly or burning, or has accessories missing, the Seller reserves the right unilaterally to decide not to accept the return and/or to stop a sum of the value of the Good, which will be communicated after the assessment of the damage caused to the Good(s), as a result of the evaluation of the condition of the goods on the basis of the qualitative and quantitative receipt made by the Seller.
1.12.3 Below are some examples of categories of products that cannot be returned:
– Products which, by their nature, are susceptible to deterioration or expiry quickly (perishable);
– sealed products that cannot be returned for reasons of health protection or hygiene;
– Products that have been unsealed by the consumer;
– The following DEKALB hybrids are not accepted for return: DKC3939 R3, DKC3969 R3, DKC4351 EY, DKC4541 EY, DKC4590 EY, DKC5068 EY and DKC5542 R3;
– Products that represent a “Special Order”, defined as the product ordered by the customer, which is not in the usual stock of Moldova Farming SRL, but which can be delivered on the basis of a firm order and payment of an advance;
– It is not possible to return products identical to those ordered, but from another batch;
– Costs and fees for returning products;
– The direct costs of returning the products are borne by the buyer.
1.12.4 The Seller will accept for return only those Products that can be sold, have salesable quality conditions are packaged in the original packaging (sealed) and are returned within the period of validity, the Seller cannot be obliged to accept the return of Products which do not meet the above conditions.